Oct 02, 2020

Asst Market Leader Vetco

  • Petco
  • Middleburg Heights, Ohio

Job Description

Because we re obsessed with the health of pets, we offer a variety of vet
services to meet the needs of our customers, which means a wealth of career
opportunities, whether you re a licensed veterinarian or a veterinarian
support professional. Located inside Petco stores, our Vetco Wellness Centers
offer professional expertise for common pet health problems.

Our Vetco vaccination clinics offer a variety of preventive care services for
healthy dogs and cats inside Petco and Unleashed by Petco retail stores across
the US. Rather than having a permanent presence, these clinics function like
pop-ups inside Petco stores: our crew and veterinarian arrive at the store with
the equipment, vaccines, medications, and everything else they need to take
care of the pets they see.

Position_Purpose

This position is responsible for establishing and promoting a culture in which
we proactively engage and educate pet parents and help them feel confident that
they are providing the best care to their pets. Assist in managing a matrix-
like environment to ensure operational goals and customer satisfaction needs
are met. Promote a culture of service and trust for customers and staff.
Establish and sustain an environment that supports partners in doing their jobs
well, ensuring each associate receives the prescribed training and feedback,
and meets the required qualifications for their position.

Essential Job Functions:The incumbent must be able to perform all of the
following duties and responsibilitieswith or without a reasonable
accommodation.
* Oversees the daily operation and manages all aspects of the business to
ensure it meets sales and profitability projections.
* Completes and submits accounting, inventory management, and payroll
paperwork accurately and in a timely manner. Ensure all expenses are
maintained within budgeted levels.
* Coaches partners to peak levels of productivity, efficiency and teamwork.
Encourages a culture of fun, accomplishment, development and teamwork.
* Establishes, models and sustains an environment of proactive customer
engagement, seeking to understand customer needs and educate them on the
best choice for their pets so they leave confident, satisfied and wanting
to return. Trains, coaches and supports sales partners to do the same.
* Manages partners, which includes recruiting, reviewing job applications,
and interviewing job applicants, checking references, conducting pre-
employment background checks, hiring, and training.
* Manages and coaches partners to do their jobs well and to balance the
needs of the customer with the need to complete assigned
responsibilities. Responsible for the continuous training and development
of partners. Ensures partners have the necessary training, knowledge and
customer engagement skills to achieve sales goals.
* Participate in tasks associated with scheduling veterinarians in advance
of clinics.
* Partner with clinic location management and Petco field leadership to
identify business and relationship improvement opportunities and lead or
assist in their implementation. Participate and present material on
clinics to store leadership partners.

Supervisory_Responsibility

This position directly supervises Vet Assistants, Customer Assistant, and Rig
Managers and other market support personnel.

Education/Experience
* In addition to a high school diploma or its equivalent (GED), an
applicant must be able to demonstrate proficiency in the areas of
mathematics, basic accounting relationships, analysis and problem-solving
skills. Excellence in communication and computer skills is also required.
* Three years previous retail, sales or service management experience
required, including 1 or more years prior leadership and/or management
experience or the equivalent. A working knowledge of general business
practices is highly desirable, as are strong organizational skills. A
qualified applicant will possess an aptitude for demonstrating basic
sales techniques and the ability to instruct others in their application.
In addition to having a professional appearance and demeanor, the
applicant must also demonstrate a keen and genuine passion for animals
and people. Must be licensed to operate a motor vehicle and have a clean
driving record.
No Minimum
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